Privacy Policy

Your right to privacy is important. At Camper Adventure we believe that personal information you choose to supply online should only be used to help us provide you with the highest quality of products, services and support. We display this Privacy Statement to make you aware of the information practices for Camper Adventure website, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared. We may update our Privacy Statement from time to time to so please check this page occasionally to ensure that you’re happy with any changes.


How do we collect information from you?

We obtain information about you when you book one of our campervans and when you use our website. The Camper Adventure website places cookies which are small data files on your computer or handheld device. This is standard practice for all websites.

Our site is GDPR compliant, and we have ensured that necessary precautions on storing and collecting data have been put in place both for the website and the storage of this data on other systems and offline.


What type of information is collected from you?

You can browse our website without entering any personal information. Only general, information is logged from site visits, this might include IP address, and information regarding what pages are accessed and when. This means that a user’s session is tracked, but the user will not be individually identified.

When making a booking the personal information we collect will include your name, address, email address, your payment card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below. Information we collect to insure the driver can include, copies of the driver's licence, utility bills and redacted bank statements. This is for insurance purposes only and is held for a maximum period of 2 years in compliance with the Data Protection Act 2018 and other legal obligations.


How is your information used?

We may use your information to:

  • improve our website;
  • process a booking that you have made;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • notify you of changes to our services;
  • seek your views or comments on the services we provide;
  • send you marketing communications which you have requested and that may be of interest to you. These may include information about special offers and communications.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example, we may have to keep invoices under tax laws). We will hold your personal information on our systems for as long as is necessary for the relevant activity.


Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.


Your choices

You have a choice about whether or not you wish to receive information from us. When making a booking you will be given the opportunity of notifying us as to whether you would like to receive future information, special offers and communications via email.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. At any time you can opt-out of receiving such further information by contacting us by email: vwcamperadventure@outlook.com


How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, or you wish it to be removed please email us at: vwcamperadventure@outlook.com, You have the right to ask for a copy of the information Camper Adventure, hold about you.


Use of 'cookies'

Cookies are essential for helping us deliver a high-quality website and online experience for our users, and some collect information about browsing behaviour. These cookies allow us to better serve you tailored, useful information about our services. By using and browsing our website, you consent to cookies being used in accordance with our policy. If you do not consent, you must switch off cookies by changing your browser preferences or refrain from using the site. Turning cookies off may result in a loss of functionality when using our website.


Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.


Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.


Review of this Policy

We keep this Policy under regular review. This Policy was last updated in January 2019.

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